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Magento Support Gebühren

Eben kam der Magento Newsletter rein. Die Supportgebühren sind happig:

 

Silver Support Subscription

Best for companies for whom Web based support is sufficient.

Highlights
– Web-based support
– 8 Support incidents per year
– 2 Business days response time
– 1 Support Contact

Monthly Dues
– 1 server: $42/ month*

Gold Support Subscription

Best for companies that require phone support during normal business hours.

Highlights
– Web-based support
– Phone support (for Priority Incidents)
– 20 Support incidents per year
– Up to 4 Business hours response time
– 2 Support Contacts

Monthly Dues
– 1 server: $200/ month*
– 2 servers: $420/ month*
– 3 servers: $660/ month*
– 4+ servers: Call us for a quote

Platinum Support Subscription

Best for businesses that need fast, around-the-clock 24/7 phone support.

Highlights
– Web-based support
– Phone support (for Priority Incidents)
– Unlimited number of incidents
– Up to 2 hours response time
– 5 Support Contacts

Monthly Dues
– 1 server: $400/ month*
– 2 servers: $825/ month*
– 3 servers: $1250/ month*
– 4+ servers: Call us for a quote

* Price is based on a 1-year contract